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December 13, 2007
Assurant Solutions Reassures CompUSA Customers that Their Extended Service Contracts Will Be Honored
ATLANTA: Assurant Solutions, whose companies underwrite extended service contracts sold through CompUSA, Inc. stores, today announced that it intends to fulfill all of its obligations to CompUSA customers who purchased its extended service contracts.
CompUSA’s Technology Assurance Plan (TAP), the extended warranty service purchased by customers for their personal computers, will be fully honored by Assurant Solutions, which has been a service partner of CompUSA for several years. If customers under this plan do not have repair issues, no action is required on their part. Customers with repair issues should call a special toll-free line at 1.877.520,8324, or visit the Assurant Solutions Web site at http://www.assurantsolutions.com/extendedprotection/contactUs.html
Additionally, Assurant Solutions said that CompUSA will announce shortly a special-purpose Web site to provide consumers with up-to-date information related to extended services and its other customer service programs, including the retailer’s policies with respect to gift cards, rain checks, rebates and other customer service programs. Relevant 800 numbers and hyperlinks will be posted to the Web site to assist with customer inquiries.
Assurant Solutions said that in response to an increased amount of customer inquiries, Assurant Solutions and CompUSA have made arrangements to temporarily increase the call-handling capacity of their call centers.
Assurant Solutions, part of Assurant, Inc. (NYSE:AIZ), provides extended service contracts through more than 10,000 retail stores in the United States. Its programs cover a wide range of products, including home appliances, consumer electronics, fitness equipment, furniture, jewelry, lawn and garden equipment, personal computers and wireless and mobile devices.
CompUSA announced on Dec. 7, 2007 that it had been acquired by an affiliate of Gordon Brothers Group, LLC, a global advisory, restructuring and investment firm specializing in retail, consumer products, real estate and industrial sectors. Gordon Brothers Group has initiated an orderly wind-down of CompUSA's retail store operations and is engaged in discussions with various parties regarding the sale of certain assets. CompUSA’s retail stores will remain open and staffed during the holiday season, and will offer consumers attractive bargains on computer and electronic products as part of store closing sales.
Assurant Solutions extended service contracts are underwritten through Assurant subsidiary Federal Warranty Service Corp.*
About Assurant Solutions
Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, utilities and other entities. With operations in 23 cities, including executive offices in Atlanta, Ga., Assurant Solutions serves clients and their customers in 11 countries throughout North America, the Caribbean, Latin America and Europe. www.assurantsolutions.com
Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services in North American and selected international markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over $23 billion in assets and $7 billion in annual revenue. www.assurant.com
* Except in California, where the obligor is Sureway, Inc., Florida (United Service Protection, Inc.) and Arizona and Massachusetts (CompUSA Stores LP).
James A. Sykes
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