Frequently Asked Questions
Q. How long will it take to process my benefit activation?
A. Once complete benefit activation information is received in our office, please allow 15 business days for processing.
Q. Do I have to make my minimum monthly payment?
A. To avoid additional fees, you should continue to make your minimum monthly payment until you receive written notification that your benefit activation has been approved.
Q. Does my doctor have to complete a form every month?
A. If your doctor has not provided information that indicates your disability is permanent, monthly verification of total disability is required.
Q. Do I need to provide unemployment verification every month?
A. Yes. Verification of your continued unemployment is required monthly.
Q. Will benefit activation payments be made by the account due date?
A. Benefit activations are processed within 10 business days of receipt of complete information. Eligibility for activation benefits is determined based on documentation received. Approval of benefits may not coincide with account due dates.
Q. Can I provide a photocopy of a certified death certificate?
A. A certified death certificate is required for benefit activation processing. We are unable to accept a photocopy.
Q. What is the mailing address?
A. Assurant Solutions
ATTN: DFS Benefit Activation
P.O. Box 977122
Miami FL 33197-7122
If your specific question has not been addressed, then contact a Benefit Activation Representative.